Job Title: Executive Assistant / Office Manager

Department: Operations/Administration

Reports To: Director of Operations

FLSA: Exempt

Approved By: CEO

Approved Date: 1/11/2023

 

Summary: The Executive Assistant / Office Manager facilitates and sustains a culture of support to each department and employee by providing administrative support to Operations, Finance, Crisis Services, and Clinical Departments to ensure efficient operation of administrative functions. As with all DARCC staff positions, this role is poised to respond to a survivor should they need crisis intervention. 

 

Essential duties and responsibilities:

• Maintains office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies.
• Manages office equipment by coordinating price bids for product purchases, ensuring operation of equipment by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
• Answers DARCC’s business line during business hours and provides support (crisis intervention and info referral) for survivors as needed.
• Processes and distribute mail on daily basis.
• Provides financial and other data entry assistance.
• Provides HR support services including assisting with employee onboarding, training, and evaluation.
• Books staff travel arrangements according to agency policy and grant compliance guidelines.
• Provides administrative support to the CEO by receiving calls, taking messages, routing correspondence, and drafting letters, emails, and documents for outgoing communication.
• Provide sophisticated calendar management for CEO by prioritizing inquiries and requests while troubleshooting conflicts, and by making judgements and recommendations to ensure smooth day-to-day engagements.
• Assists the CEO with tracking commitments, goals, special projects, tasks, and deadlines.
• Collects and prepares information for meetings as requested.
• Attends select meetings, takes notes, captures action items, and ensures follow through.
• Serves as a liaison and provides support to the Board of Directors.
• Performs other duties as assigned for the benefit of the organization.

 

Qualifications:

• Knowledge of office management systems and procedures.
• Excellent time management skills and ability to prioritize work.
• Solid problem-solving, organizational, and planning skills with a strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office.
• Non-judgmental, accepting attitude toward other people regardless of race, ethnicity, sexual orientation, religion, age, or appearance.
• Commitment to DARCC’s mission and values.

 

DARCC is dedicated to the goal of building a cultural and gender diverse workplace committed to working within a multicultural community and strongly encourages applications from minority populations.

DARCC’s Counseling Fellowship Program is an opportunity for mental health clinicians who have completed a master’s degree to receive training that includes extensive clinical experience, supervision, and educational opportunities while they prepare for final licensure.

The Fellowship Program is generally two to three years, subject to periodic review of the fellow by supervisory staff. The continuance of the fellow at any point in the program is at the discretion of the organization. Fellows are compensated as full-time exempt employees of DARCC.

Currently, we are considering individuals who are bilingual in English and Spanish for the fellowship.

Fellowship Benefits

• Through specialized training and expert supervision and support, the opportunity to develop proficiency in the treatment of sexual assault survivors culminating in the receipt of a Completion of Fellowship Certificate indicating expertise in the field
• Ability to develop a thorough understanding of the systemic response to sexual violence and North Texas’s specific coordinated community response
• Ability to complete DARCC’s OAG Certified Sexual Assault Advocate training
• Knowledge of relevant community resources and networking opportunities that will help foster relationships with relevant stakeholders
• Opportunity to receive clinical supervision by a Board Approved Licensed Clinical Supervisor employed by DARCC, or alternatively, the partial or full reimbursement of costs for DARCC recommended off-site Clinical Supervisors
• Ability to participate in strong team building with peer support and peer consultation
• During the first half of the fellowship, the opportunity to participate in specialized training such as Eye Movement Desensitization and Reprocessing Therapy (EMDR), Cognitive Processing Therapy (CPT), Dialectical Behavior Therapy (DBT), and Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
• During the second half of the fellowship, the opportunity to develop leadership skills by serving as a mentor to other fellows or interns and by providing training to other staff, volunteers, and community groups
• Reimbursement of license renewal fees and cost of the licensure upgrade application
• Ability to work in a hybrid in-office/remote work environment
• Potential for continued employment with DARCC upon completion of the Fellowship Program

Expectations of Fellows

• Develop a personal program of self-directed study and professional growth with guidance from their supervising staff
• Conduct therapeutic evaluations and provide evidence-based treatments for survivors of sexual assault
• Complete at least 75% of required supervised hours serving DARCC clients
• Maintain proper case notes and treatment plans using the electronic records system
• Participate in individual and group supervision and case consultations
• Attend staff meetings and all required staff activities
• Participate in additional training seminars and individualized educational experiences
• Teach and mentor other fellows or interns as assigned
• Adhere to DARCC’s established practices, procedures, and policies

Eligibility Requirements

• Completion of a master’s degree in counseling, clinical psychology, social work, or marriage and family therapy
• Current Texas license as LPC-Associate, LMFT-Associate, or LMSW
• Commitment to DARCC’s mission to engage and educate communities to prevent sexual violence and to support survivors and their loved ones as they heal and thrive

• Ability to speak, read, and write in English with fluency
• Ability to work with adolescents and adults of diverse ethnic, socio-economic, and cultural backgrounds
• Ability to collaborate with individual professionals and community agency networks to coordinate services for clients
• Effective communication and organizational skills
• Ability to set priorities, maintain productivity, and adjust to flexible working hours
• Basic computer skills and knowledge of Microsoft Office
• Non-judgmental, accepting attitude toward other people regardless of race, ethnicity, sexual orientation, religion, age, or appearance

Admission

Admission to the DARCC Counseling Fellowship Program is selective. To be considered, please submit a letter of interest and resume to [email protected]. Applications will be considered as they are received and may be held for up to six months until positions are available.

DARCC is dedicated to the goal of building a cultural and gender diverse workplace committed to working within a multicultural community and strongly encourages applications from diverse populations.

Job Title:  Bilingual Intake and Crisis Counselor

Department:  Clinical

Reports to:  Clinical Director

FLSA Status:  Exempt

Approved by:  CEO

Approved date:  June 2022

 

Summary:  The Bilingual Intake and Crisis Counselor will operate as a vital first point-of-contact for survivors seeking information and support.   Counselor will respond to emergent emotional and safety needs and schedule and conduct Intake Assessments in order to match survivors with appropriate services.  Counselor will be generally responsible for streamlining survivors’ connection to therapeutic support and resources as well as regularly evaluating clinical processes for efficiency.  Counselor will provide trauma-informed crisis intervention and individual and group counseling. 

 

Qualifications:

• A Master’s Degree from an accredited college or university in social work, psychology, counseling or equivalent mental health field. Current Texas license as LPC Associate, LMFT Associate, LMSW under clinical supervision, LPC, LMFT, or LCSW is required.
• Dual language proficiency – English and Spanish
• Experience with, and a working knowledge of, the issues confronting survivors of sexual violence
• Ability to work with adolescents and adults of diverse backgrounds
• As a bilingual advocate, will be particularly attuned and sensitive to the additional needs and vulnerabilities of immigrants, refugees, and non-citizens
• Demonstration of non-judgmental, accepting attitude towards other people regardless of race, ethnicity, sexual orientation, religion, age, or appearance
• Commitment to DARCC mission and values
• Excellent written and verbal communication skills
• Ability to adapt to flexible working hours, emergency/crisis responses, and deadline constraints
• Ability to self-motivate, manage time efficiently, and maintain productivity
• Ability to collaborate effectively and respectfully with staff as well as community partners to coordinate services for clients
• Basic computer skills and knowledge of Microsoft Office and Excel

 

Essential duties and responsibilities:

• Manage support and services for incoming clients and clients with acute needs.
• Responsible for assessing clients’ needs, safety, and goals to help determine appropriate services, resources, and/or referrals.
• Responsible for scheduling and conducting initial Intake Assessments and engaging clients in treatment planning and participation in Trauma Support Groups, as appropriate.
• Engage other Counselors and Advocates to establish a client’s support team.
• Manage a small client caseload of clients, which involves consistent, weekly appointments.
• Develop and facilitate support and psychoeducation groups based on identified client needs.
• Manage phone and email inquiries pertaining to clinical services.
• Provide assistance with translation for survivors and for agency.
• Maintain and keep current and confidential all client files.
• Contribute to collection of data, trends, client stories, etc. for internal or grant-funding purposes, community education, and/or Board reports.
• Assist with development of and changes to protocol, forms, reports, etc. to better serve client and agency needs.
• Provide basic information and psychoeducation about sexual assault, trauma, and the needs and rights of survivors to survivors as well as individuals/groups throughout the community
• Assist in researching best practices and ensuring that clinical services are culturally responsive, survivor-centered, and trauma-informed.
• Assist in the training and support of new staff and interns/practicum students.
• Attend staff and community meetings as required and requested.
• Attend and support agency events, which may be outside of regular business hours.
• Positively contribute to an environment in which all individuals (clients and staff) are respected regardless of their individual differences.
• Adhere to state law and professional ethical principles.
• Other duties assigned.

 

All duties outlined above will be conducted in some combination of in-office and remote work, dependent upon agency needs and client needs. 

 

DARCC is dedicated to the goal of building a cultural and gender diverse workplace committed to working within a multicultural community and strongly encourages applications from minority populations.   

Summary: The Bilingual Sexual Assault Counselor will provide counseling and advocacy services to survivors of sexual assault and their loved ones. The Sexual Assault Counselor position is considered full-time exempt in accordance with the Fair Labor Standards Act, and requires regular hours and some evenings and possibly weekends.

Education/Licensing Requirements:

A Master’s Degree from an accredited college or university in social work, psychology, counseling or equivalent mental health field.  Current Texas license as LPC Intern, LMFT Associate, LPC, LMFT, or LCSW is required. 

Qualifications Required:

• Commitment to DARCC mission and values.
• Non-judgmental, accepting attitude toward other people regardless of race, ethnicity, sexual orientation, religion, age or appearance.
• Commitment to providing the most ethical and highest quality therapeutic services.
• Experience with and a working knowledge of the issues confronting sexual abuse/assault survivors.
• Ability to work with adolescents and adults of diverse ethnic, socio-economic, and cultural backgrounds.
• Ability to collaborate with individual professionals and community agency networks to coordinate services for clients.
• Ability to set priorities, maintain productivity, and adjust to flexible working hours.
• Language Skills: Ability to speak/read/write in English and Spanish with fluency. Ability to read, analyze, interpret, and evaluate documents. Ability to effectively communicate with individuals through a variety of mediums. Ability to respond effectively to the most sensitive inquires or complaints
• Technology / Computer Skills: Must demonstrate reasonable proficiency with computers and other electronic devices, as well as agency software needed to fulfill responsibilities.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent sitting, standing, and walking. Lifting of items under 30 pounds.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel locally for community outreach and survivor accompaniment.

Key Responsibilities: 

• Provide support and contribute to a working environment in which all individuals are respected regardless of their individual differences.   
• Adhere to all agency policies and guidelines.
• Assess clients’ needs and determine their appropriateness for the services of Dallas Area Rape Crisis Center (DARCC).   Make referrals to appropriate community resources for clients deemed not appropriate for or in need of additional services.
• Proactively manage client case load through regular follow up calls and scheduling client intakes and appointments. It is expected that at least 50% of therapist’s time is spent providing direct client services.
• Provide crisis intervention, psychoeducation and support, and/or on-going therapy to survivor clients and their support system members on-site at DARCC.  
• Develop and facilitate support and/or therapeutic groups.
• Research best practices and assist in ensuring that services provided to victims of sexual abuse/assault are culturally responsive, survivor-centered, and trauma-informed. 
• Develop and maintain relationships with community service providers and organizations to facilitate referrals and coordination of services for clients.
• Provide consultation for staff and volunteers as needed.
• Attend professional workshops/conferences to enhance clinical skills in the field of sexual assault and to maintain professional credentials.  
• Maintain and keep current and confidential all client files. 
• Generate monthly reports to the Clinical Director in a timely manner.  
• Initiate change in protocol, forms, and reports to better serve the client and agency needs. 
• Adhere to state law and professional ethical principles.  Maintain current credentials and provide licensure documentation, when applicable.  
• Participate fully in clinical team meetings and individual supervision.
• Provide on-call staff back up on an as needed basis. 
• Conduct outreach to the community as needed.
• Assist in the training and support of clinical interns.
• Complete DARCC Sexual Assault Advocate training within 6 months of hire date.
• Participate in the delivery of Sexual Assault Advocate Training to new staff, interns and volunteers.
• Participate in agency events.
• Other duties as assigned.

DARCC is dedicated to the goal of building a cultural and gender diverse workplace committed to working within a multicultural community and strongly encourages applications from minority populations.

*DARCC utilizes a hybrid work environment for most staff with the amount of in office time required based on the position responsibilities. All applicants must be able to ensure privacy, professionalism, and internet connectivity from their homes, to the best of their abilities. (DARCC issues laptops to all employees.) 

Summary: This is an On-Call position (PRN) that helps provide 24/7 crisis services to survivors after hours through answering our hotline and providing hospital accompaniment for a SANE exam.

Essential duties and responsibilities:

• Responsible for answering crisis calls on the 24-hour crisis line.
• Responsible for providing hospital accompaniment at Texas Health Presbyterian Dallas, Texas Health Rockwall and Baylor for any victim who presents for a SANE exam.
• Responsible for completing all required documentation of services provided and hours worked.
• Responsible for assisting volunteers with questions and/or concerns during their volunteer shifts.
• Responsible for submitting timesheet on a weekly basis.
• Responsible for staying in communication with Director of Advocacy Services, attending mandatory meetings, and participate in being a mentor to upcoming training classes.
• Responsible for completing 40-hour SAATP training and participating in on-going continued education.